Frequently Asked Questions
If you can’t find the answer to your question here please do get in touch! You can call us on 01666 577500 or email us on catering@richardsoneventhire.co.uk
What areas do you deliver to?
- Our delivery teams cover the Costwolds, Wiltshire, Gloucestershire, Oxford, Reading & Bath.
- Locations beyond the boundary shown on the map on our contact page may still be covered. Please get in touch for a quote.
- Delivery charges are calculated according to the mileage from our warehouse and time of year.
- You can also collect and return your order to our warehouse in Bristol.
When will you deliver and collect my order?
- Deliveries and collections are made between 8am and 6pm.
- Specific timings cannot be guaranteed, but if you do require a timed delivery please let us know and we will do our best to accommodate your requirements.
- If you need us to deliver or collect on a weekend or a bank holiday, but there will be an additional charge – please specify when you request your quotation.
How long is the hire period?
- Our prices are based on 1-4 days hire. Extended hire prices are available on request.
Do I need to pay a deposit?
- We ask for a non-refundable deposit of 50% of the total order value to confirm your booking, with the remaining balance due 14 days before your delivery date.
Can I change/cancel my order?
- Reductions can be made up to 14 days prior to delivery. Additions can be made up until 5 days before your hire, subject to availability.
- In the event that you need to cancel your order you may still need to pay for some or all of the hire cost depending on the notice given.
- Please note that all cancellations must be confirmed to us in writing.
- Up to 30 days prior to delivery – Full Rental Cost will be required.
- 31 to 90 days prior to delivery – 50% Rental Cost.
- 90 days or more prior to delivery – No Charge.
Can I view the equipment?
- If you would like to view our equipment, we would be happy to meet with you at our showroom in Bristol. Please get in touch to book an appointment.
What are your payment terms?
- We ask for payment on or before delivery, and we can accept payment by direct bank transfer, debit/credit card (not AMEX), cash or cheque.
Do I need to clean everything before it is returned?
- Our ‘deliver clean, return dirty’ policy is completely free of charge on all of our cutlery, crockery and glassware. As long as items are returned free of food, and in the crates they were delivered in, we will clean all of the items back at our warehouse, so you don’t have to.
- Catering equipment; ovens, griddles, BBQ’s etc do need to be returned to us free of any food, fat, grease etc. and then we will clean and steam the machines again before going out on hire. If you really don’t fancy the idea of cleaning the day after your event, then don’t! We will collect it and completely clean the piece of equipment for you for just a small fee.
What happens if something goes missing?
- Once we have washed and checked your order we will email you to notify you of any missing items or anything that has been returned to us damaged.
- If you are unable to find any of the missing equipment we then raise an invoice at the current replacement cost.
- If you would like a copy of the replacement price list please email your request to catering@richardsoneventhire.co.uk
