Frequently Asked Questions
If you can’t find the answer to your question here please do get in touch! You can call us on 01666 577500 or email us on catering@richardsoneventhire.co.uk
What areas do you deliver to?
- Our delivery teams cover the Costwolds, Wiltshire, Gloucestershire, Oxford, Reading & Bath.
- Locations beyond the boundary shown on the map on our contact page may still be covered. Please get in touch for a quote.
- Delivery charges are calculated according to the mileage from our warehouse and time of year.
- You can also collect and return your order to our warehouse in Chelworth.
When will you deliver and collect my order?
- Our standard delivery days are Thursday and Friday, with collections being made on Monday and Tuesday. Deliveries and collections are made between 8am and 6pm.
- Specific timings cannot be guaranteed, but if you do require a timed delivery please let us know and we will do our best to accommodate your requirements.
- If you need us to deliver or collect on a weekend or a bank holiday there will be a £50 +VAT charge for this in addition to our standard delivery charge.
How long is the hire period?
- Our prices are based on 3-4 days hire. Extended hire prices are available on request.
Do I need to pay a deposit?
- We ask for a deposit of 20% of the total order value to confirm your booking, and we also take a £50 security deposit to cover the cost of anything that is missing or damaged on return of your order.
- The security deposit less the replacement cost of any losses/damages is returned to you once we have finished washing and counting your order.
Can I change/cancel my order?
- You can amend your order as many times as you like (subject to availability) and we don’t need your final numbers until around 1-2 weeks before we deliver.
- In the event that you need to cancel your order you may still need to pay for some or all of the hire cost depending on the notice given.
- Please note that all cancellations must be confirmed to us in writing.
For events held between May to September and in December:
- Up to 60 days prior to delivery – Full Rental Cost
- 61 to 90 days prior to delivery – 50% Rental Cost
- 90 days or more prior to delivery – No Charge
For events held in October, November and between January and April:
- Up to 30 days prior to delivery – Full Rental Cost
- 31 to 90 days prior to delivery – 50% Rental Cost
- 90 days or more prior to delivery – No Charge
Can I view the equipment?
- If you would like to view our equipment, we would be happy to meet with you at our showroom in Chelworth. Please get in touch to book an appointment.
What are your payment terms?
- We ask for payment on or before delivery, and we can accept payment by direct bank transfer, debit/credit card (not AMEX), cash or cheque.
Do I need to clean everything before it is returned?
- All our prices include dirty return. All we ask is that you scrape any food off the plates and empty the glasses, and then put them back in the boxes and racks they were delivered in.
What happens if something goes missing?
- Once we have washed and checked your order we will email you to notify you of any missing items or anything that has been returned to us damaged.
- If you are unable to find any of the missing equipment we then raise an invoice at the current replacement cost.
- If you would like a copy of the replacement price list please email your request to catering@richardsoneventhire.co.uk
